Spring & Summer 2025 AG

Registration Highlights

Registration Dates Spring & Summer Program Registration Begins: Verified Residents: 6 am, Wednesday, March 12 Non-Residents: 6 am, Friday, March 14 Residents must be verified to register during priority resident registration or to receive resident rates. To be verified, residents can submit proof of residency documents (driver’s license/state ID, utility bill or rental agreement, etc.) either in their online account or in person to UA Parks & Rec. An online account with the City’s Parks & Rec Department is needed to register for activities, to purchase facility passes and memberships, and to reserve shelters and the rental spaces, including event spaces at the Bob Crane Community Center. If you are a previous UA Parks & Rec participant, you can retrieve your username or reset your password on the login screen, at parks.uaoh.net . If you are a new customer, select the “Create an Account” button at parks.uaoh.net . If you need assistance with your online account or have any registration questions, please call the UA Parks & Rec Office, at 614-583-5300 . WAYS TO REGISTER 3. Register in person at UA Parks & Rec offices. Please check enewsletters, upperarlingtonoh.gov and social media for office location updates as we transition to the Bob Crane Community Center. Online payments can be made using Visa, Mastercard, Discover Card, or credit voucher. UA Parks & Rec at the Bob Crane Community Center accepts credit and debit card only. Payments can be made via check to our administrative office on Level 2 of the Bob Crane Community Center. Receipts with transaction details and any special instructions are sent to the email address on file in your online account. Minimum Enrollment Requirement – Most programs have a minimum that must be reached for a program to take place. Cancellation decisions are generally made two to five business days in advance of a program. 1. Visit parks.uaoh.net to register online 2. Register by phone: 614-583-5300

Helpful Hints: • Make sure you can log into your account before registration opens. • Make sure all members of your household are listed in your online account. • Make sure all birthdays are correct. • If you are utilizing the Activity Search screen to find programs and you know the activity number for you program, enter the six numbers (leave off the letter) in the Keyword Search or Activity Box. This will take you directly to your desired program. Program Waitlist Procedures – Most programs have a waitlist after maximum enrollment has been reached. Waitlisted individuals will be notified by phone or email if a spot becomes available. Due to the nature and timing for filling waitlist spots, it is important that you respond as soon as possible to secure your place in the program. Program Cancellations: If we cancel – UA Parks & Rec reserves the right to cancel programs due to insufficient enrollments or other unforeseen circumstances. Participants are notified and full refunds are given. Credit card refunds are issued within three days of the program being cancelled; check refunds – which are issued by the City’s Finance Department – may take up to 30 days from the date the program has been cancelled. Program Refunds: If you cancel – To cancel a registration, you must notify UA Parks & Rec by email to parks@uaoh.net , by phone at 614-583-5300 or in person. Instructors are not authorized to issue refunds or credits. Due to the structure of our programming, we cannot provide make ups when you miss a program. Refunds – In order to receive a refund, (minus a $5 processing fee) you must contact UA Parks & Rec at least five full business days in advance of the start date of the originally scheduled program. Refunds for 50+ Travel and camps are handled on a case-by-case basis. Refunds are issued based upon the original payment method. Credits – If you cancel before the refund deadline, you may choose to receive a full credit to your online account instead of a refund. If you are unable to cancel a program by the refund deadline, and cannot participate due to a personal medical condition or hardship, we can consider your request for a credit to your online account. Email parks@uaoh.net or call 614-583-5300 as soon as possible with the reason for your cancellation. Decisions are made on a case-by-case basis.

parks.uaoh.net | 614-583-5300 | @CityofUAPR

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