Winter 2024

Registration Highlights

Registration Dates Winter Program Registration Begins: Residents: 6 am, Wednesday, December 6 Non-Residents: 6 am, Friday, December 8

Helpful Hints: • Make sure you can log into your account before registration opens. • Make sure all members of your household are listed in your online account. • Make sure all birthdays are correct. • If you are utilizing the Activity Search screen to find programs and you know the activity number for you program, enter the six numbers (leave off the letter) in the Keyword Search or Activity Box. This will take you directly to your desired program. • When purchasing a season pass, make sure all the people you wish to include on the pass are listed within the checkout screen prior to paying. Program Waitlist Procedures – Most programs have a waitlist after maximum enrollment has been reached. Waitlisted individuals will be notified by phone or email if a spot becomes available. Due to the nature and timing for filling waitlist spots, it is important that you respond as soon as possible to secure your place in the program. Program Cancellations: If we cancel – UA Parks & Rec reserves the right to cancel programs due to insufficient enrollments or other unforeseen circumstances. Participants are notified and full refunds are given. Credit card refunds are issued within three days of the program being cancelled; check refunds – which are issued by the City’s Finance Department – may take up to 30 days from the date the program has been cancelled. Program Refunds: If you cancel – To cancel a registration, you must provide a written statement (email: parks@uaoh. net or mail) to UA Parks & Rec. Instructors are not authorized to issue refunds or credits. Missed programs – Due to the structure of our programming, we cannot provide make ups for missed sessions or programs. Refunds – Refunds (less a $5 processing fee per program) are issued by check or credit to your credit card if we are contacted five full business days in advance of the start date of the originally scheduled program. Refunds for 50+ Travel are handled on a case-by-case basis. Credits – If you are unable to participate in your program due to a personal medical condition, we can consider your request for a refund or credit (less a $5 processing fee per program) if you provide our office with a physician’s statement on official letterhead stating the medical condition and restrictions.

An account with the City’s Parks & Rec Department is needed to register for activities, to purchase facility passes and to reserve shelters and the Amelita Mirolo Barn. If you are a previous UA Parks & Rec participant, you can retrieve your username or reset your password on the login screen, at parks.uaoh.net . If you are a new customer, select the “Create an Account” button at parks.uaoh.net . If you need assistance with your online account or have any registration questions, please call the UA Parks & Rec Office, at 614-583-5300.

WAYS TO REGISTER 1. Go to parks.uaoh.net to register online 2. Register by phone: Municipal Services Center 614-583-5300 UA Senior Center 614-583-5320 3. Register in person at the Municipal Service Center, 3600 Tremont Road

The City’s Aquatics and Tennis facilities are cash free. Payments at these facilities and online can be made using Visa, Mastercard, Discover Card or credit voucher. The Parks & Rec Office at the Municipal Services Center accepts cash or checks. The UA Senior Center accepts checks. Receipts with transaction details and any special instructions are sent to the email address on file with our department.

parks.uaoh.net | 614-583-5300 | @CityofUAPR

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